Frequently Asked Questions

For account verification, we typically require two types of documents: Proof of Identity — a valid ID, driver's license, or passport — and Proof of Residence — a recent utility bill, such as electricity, water, or a bank statement, showing your full address.

The verification process usually takes between 24 to 48 hours after submitting all the necessary documents. However, in some cases, additional time might be required if further checks are needed.

We put a lot of work in on behalf of our clients, to maximize their profits and minimize the risks. For that reason, and to ensure we have enough time to care for each client, we require our clients to invest a minimum of US$10.

If your account was rejected, you will receive an email detailing the specific reasons for rejection. This is usually due to unclear documents or insufficient information. Follow the instructions provided in the email, and if necessary, contact our support team for further assistance.

Yes, clients can open multiple accounts with us. However, each account must be individually verified, and additional information or documents might be required for each.

To deposit funds, log in to your account and navigate to the “Deposits” section. Choose your preferred payment method, enter the desired amount, and follow the on-screen instructions. Once completed, the funds should reflect in your trading account.

Withdrawals, regardless of the chosen payment method, will be processed within up to 5 business days. Please refer to our payment methods section for additional details.

We charge fees on deposits, but we do not charge fees on withdrawals. It's always advisable to check our fee structure in the “Payments” section for detailed information.

The minimum withdrawal amount is $50. However, this can vary based on the payment method and account type. Please refer to our “Withdrawals” section for more details.

To cancel a withdrawal request, go to the “Withdrawals” section in your account, find the pending withdrawal, and select “Cancel.” If the withdrawal hasn't been processed yet, it will be canceled, and the funds will be returned to your trading account.

Yes, you can deposit funds in various currencies using cryptocurrencies. Our platform will convert the funds to the base currency of your trading account at the prevailing exchange rate. Please note that conversion fees may apply.

If your deposit hasn't been credited within the expected time frame, please check your bank or payment provider's statement to ensure the transaction was successful. If the funds have been deducted but not credited to your trading account, contact our support team with the transaction details for further assistance.

If you've forgotten your password, click on the “Forgot Password?” link on the login page. Enter your registered email address, and you'll receive a link to reset your password. Follow the instructions in the email to create a new password and regain access to your account.

To change your account settings, log in and navigate to the “Profile” or “Settings” section. Here, you can update personal details, change your password, adjust platform settings, and more. Make sure to save any changes before exiting.

To set up alerts and notifications, go to the “Notifications” section in your account or trading platform. You can configure price alerts, account activity notifications, and other important alerts based on your preferences.

If you wish to close your account, please contact our support team via email or the “Contact Us” section on our website. Provide them with your account details and the reason for closure. They will guide you through the process and ensure all open positions and pending transactions are settled.

Yes, you can request to change the base currency of your account. To do so, contact our support team with your request. Please note that any existing balance in your account will need to be converted to the new currency, and conversion fees may apply.

You do not have the ability to add or remove payment methods.